Our commitment to your satisfaction
Last updated: July 29, 2026
Effective Date: July 29, 2026
Reventir, operated by Epik Solutions, Inc. (dba Epikso), provides revenue intelligence services including AI-driven analysis, ontology design, knowledge system implementation, and strategic guidance. Because our work is delivered as professional services — not as packaged software or a subscription product — our refund terms are structured around engagement milestones and deliverables.
Each Reventir engagement is governed by a Statement of Work (SOW) or service agreement that defines the scope, timeline, deliverables, and payment schedule. Refund eligibility is determined by the terms of your specific agreement and the stage of work at the time of your request.
If you cancel an engagement before any work has been initiated, you are entitled to a full refund of any advance payments made, minus any non-refundable deposit or setup fees explicitly identified in your agreement.
If you wish to discontinue services during an active engagement, refunds will be evaluated on a pro-rata basis. Fees for work already completed, deliverables already provided, and resources already committed are non-refundable. Any unused portion of pre-paid fees may be refunded at our discretion, based on the scope of remaining work.
Once deliverables have been reviewed and accepted — or the acceptance period defined in your agreement has elapsed without objection — those fees are considered earned and are not refundable.
We are committed to resolving concerns before they become disputes. If you are unsatisfied with any aspect of our work, we encourage you to raise it directly with your engagement lead so we can address it promptly.
The following are generally non-refundable unless otherwise stated in your service agreement:
To request a refund, contact us in writing at the email address below. Please include your company name, engagement reference or SOW number, and a description of the reason for your request. We will acknowledge receipt within 3 business days and aim to resolve all refund requests within 15 business days.
If we are unable to reach a resolution through direct discussion, disputes will be handled in accordance with the dispute resolution provisions outlined in your service agreement or, in the absence of such provisions, through the process described in our Terms and Conditions.